Upon registration for the selected accommodation, we will ask you to provide us with some information which Istrabenz Turizem d.d. has to collect due to the legal obligation to keep the guest book statistics and to provide information to the Police for keeping the register of hotel guests. This obligation is determined by the Registration of Residence Act, which requires us to collect and report the following information:
- name and surname,
- date of birth,
- citizenship and
- the number and type of identification document.
If you will refuse to provide us with this information, we will not be able to confirm your stay with us. We are obliged to keep this information in the guest book for an additional year from the end of the calendar year in which you have stayed with us and will therefore not be deleted upon your request.
At registration, we will also ask you to share your address. We are entitled to this information in case of any unsettled obligations that were incurred during your stay with us. If you refuse to provide us with this information, we reserve the right to refuse your stay in our hotels.
In accordance with the law, we will be able to verify the accuracy of the information by inspecting your personal document.
During your stay, we can monitor when your hotel card or bracelet was used to access the room and other areas that are accessible through identification with a card or a bracelet. We process this information solely for ensuring the safety of our guests and staff when we specifically warn you about this beforehand, as well as for invoicing the services (e.g. entrance to the swimming pools, saunas, etc.).
In some areas of the LifeClass hotels, a video surveillance system is installed for your safety. There are notifications about the existence of the video surveillance system upon entering each video surveillance area. The notification also indicates where to obtain additional information about the video surveillance in a location (for example, how to access the recordings, the timit limit of each recording, and so on). For general information about the video surveillance system, you can also write to us at: email@example.com.
If you have subscribed to our e-newsletter you might have allowed us to use the information regarding your bookings for creating the tailored offer for you. You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.
The personal data operator: Istrabenz Turizem d.d., Obala 33, 6320 Portorož.
Authorized person for the protection of the personal data: Info hiša d.o.o., Letoviška cesta 33, 1000 Ljubljana.
The legal basis for the processing of the personal data: accommodation contract or use of service (6(1)b) of the General Regulation), partly because this is operator's legal obligation (6(1)c) of the General Regulation). If the individual refuses to provide the information, the conclusion of the contract is not possible. Based on its own legitimate interest (Article 6(1)f) of the General Regulation), the operator also processes personal data for planning the work process, inventories and capacities, and improving supply and optimizing services.
User categories: marketing tools providers, outsourcers of used services. Users process personal data exclusively in accordance with the instructions and under the control of the operator.
Time limit: maximum 5 years after the accommodation.
Individual rights: access to data, correction, portability to a limited extent, deletion, processing restrictions and appeal. The rights can be enforced by a written application sent to the operator's address, or by email to firstname.lastname@example.org. You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.
In relation to the protection of personal data, an appeal or report can be made against the conduct of the operator with the Information Commissioner of the Republic of Slovenia (more information: www.ip-rs.si).