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Processing the personal data Istrabenz Turizem d.d.

Processing the personal data

Istrabenz Turizem d.d. is aware that the protection of personal data is a fundamental human right and freedom, also defined in the Constitution of the Republic of Slovenia. We will therefore handle your personal data in accordance to the legal order and will collect, process and store personal data for the sole purpose specified and permitted by the legislation. We handle the personal data as strictly confidential, as part of confidential processes and strict corporate policy regarding the protection of personal and business data.

In case of using your personal data, we will notify you beforehand and specify why and for what purpose we need them, and in some cases, you will be asked to voluntarily provide them with the consent to process them.

What personal data are collected by Istrabenz Turizem d.d. and for what purpose?

If you are a visitor of our website

We did not create our website to collect and process any information from your computer without your knowledge, but we must ensure the security of our website. Therefore, whenever you log on to www.lifeclass.net, our servers record your IP address. The IP address is the number your computer has every time you browse the Internet. We use IP addresses to diagnose problems, but we do not associate them with other information about you. This means that unless you provide us with information voluntarily, we will not know your identity or your email address.

Information about your use of our website is very important for us, so that we can constantly improve our web experience for you. We collect and analyze information by using cookies only with your agreement. See more about cookies here.

If you are logged into the account of other websites of interests (such as Google, Facebook or a booking.com, etc.) when accessing and browsing our website, it is possible for these providers to follow your behavior on our website according to their privacy statement. You should note that we do not have any control over the other websites and you should therefore exercise caution and look at the privacy statement applicable to the website in question. More information on this should be provided by your individual provider.

If you have subscribed to our e-newsletter and agreed to our use of cookies, you have automatically allowed us the use the information we receive from cookies for tailoring the offers for you. You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters. The management of cookies is explained in the section "Cookies".

If you are receiving LifeClass e-newsletters

LifeClass e-newsletter

You signed up for the LifeClass e-newsletter via online or a printed form. On the application form you were able to indicate that you would like to receive all the general LifeClass novelty notifications, offers and prize games, or just the categories you are interested in. You could have also indicated that you wish to receive personalized news - just notifications about novelties, offers, and prize games that we expect would interest you. The prediction of your interests is based through the indicated categories, by using the services from our offer (including reservations) and on accepted online cookies on our website. More information can be found in the “Cookies” section.

You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.


The personal data operator: Istrabenz Turizem d.d., Obala 33, 6320 Portorož.

Authorized person for the protection of the personal data: Info hiša d.o.o., Likozarjeva 14, 1000 Ljubljana.
Email: dpo@lifeclass.net

The legal basis for the processing of the personal data: personal consent which may be revoked at any time (6(1)a) of the General Regulation). Based on its own legitimate interest (Article 6(1)f) of the General Regulation), the operator also processes personal data for planning the work process, inventories and capacities, and improving supply and optimizing services.

User categories: website maintainers, marketing tools providers, marketing agencies, outsourcers of used services. Users process personal data exclusively in accordance with the instructions and under the control of the operator.

Personal data may be transmitted in the United States (Mailchimp), which provides security measures for the security of personal data verified by the European Commission (i.e., Privacy Shield).

Time limit: until the cancellation of consent.

Individual rights: cancellation of consent or contract, data access, correction, deletion, processing restriction, portability. The rights can be enforced by a written application sent to the operator's address, or by email to gdpr@lifeclass.net. You can unsubscribe from e-newsletters (withdrawal of consent or notice of appeal) at any time by clicking on the unsubscribe link in the received LifeClass newsletters.

In relation to the protection of personal data, an appeal or report can be made against the conduct of the operator with the Information Commissioner of the Republic of Slovenia (more information: www.ip-rs.si).

If you book an accommodation or subscribe to a service

In the case of booking a room or paying for another service online, we will ask you to provide us with your name, phone number, email address and credit card’s type, number and expiration date (the data is transmitted directly to the booking agent by telephone and not via e-mail) and for additional information should you have any special wishes regarding your accommodation (e.g. a non-smoking room). We will send a confirmation of your reservation or instructions on how to make a reservation to your email address. Your personal information processed due to the confirmation of your reservation (that is your name, contact details and credit card information) is transmitted via secure SSL protocol. This SSL protocol allows your personal information to be encrypted and travel securely over Internet connections. Encryption is activated before the transfer of personal data begins. You will know when you are in a protected state when a locked lock appears in the lower right corner of your browser. In addition, when entering the security state, the first characters of the web site change from "http" to "https" and your personal information is inside the i.e. "Firewalls", protected against any external access. We will store your credit card information exclusively in the hotel application, which is "PCI compliant".

We need your telephone number and email address to confirm your reservation and contact you in case of any special features regarding your reservation. We might also send you an email to ask for your opinions and information regarding your stay, which is of utmost importance to us.

If you book accommodation with us through a foreign website (e.g., booking.com), we will receive the information in accordance with the terms of that website, so we recommend that you read the terms of each website that you use and look at the privacy statement applicable to the website in question.

If you have subscribed to our e-newsletter you might have allowed us to use the information regarding your bookings for creating the tailored offer for you.You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.


The personal data operator: Istrabenz Turizem d.d., Obala 33, 6320 Portorož.

Authorized person for the protection of the personal data: Info hiša d.o.o., Likozarjeva 14, 1000 Ljubljana.
Email: dpo@lifeclass.net

The legal basis for the processing of the personal data: accommodation contract or use of service (6(1)b) of the General Regulation). If the individual refuses to provide the information, the conclusion of the contract is not possible. Based on its own legitimate interest (Article 6(1)f) of the General Regulation), the operator also processes personal data for planning the work process, inventories and capacities, and improving supply and optimizing services.

User categories: website maintainers, marketing tools providers, marketing agencies, outsourcers of used services. Users process personal data exclusively in accordance with the instructions and under the control of the operator.

Time limit: 5 years since the reservation or until the executed service.

Individual rights: access to data, correction, portability, deletion to a limited extent, processing restrictions and appeal. The rights can be enforced by a written application sent to the operator's address, or by email to gdpr@lifeclass.net. You can unsubscribe from e-newsletters (notice of appeal) at any time by clicking on the unsubscribe link in the received LifeClass newsletters.

In relation to the protection of personal data, an appeal or report can be made against the conduct of the operator with the Information Commissioner of the Republic of Slovenia (more information: www.ip-rs.si).

If you are staying at the LifeClass hotels

Upon registration for the selected accommodation, we will ask you to provide us with some information which Istrabenz Turizem d.d. has to collect due to the legal obligation to keep the guest book statistics and to provide information to the Police for keeping the register of hotel guests. This obligation is determined by the Registration of Residence Act, which requires us to collect and report the following information:

  • name and surname,
  • date of birth,
  • sex,
  • citizenship and
  • the number and type of identification document.

If you will refuse to provide us with this information, we will not be able to confirm your stay with us. We are obliged to keep this information in the guest book for an additional year from the end of the calendar year in which you have stayed with us and will therefore not be deleted upon your request.
At registration, we will also ask you to share your address. We are entitled to this information in case of any unsettled obligations that were incurred during your stay with us. If you refuse to provide us with this information, we reserve the right to refuse your stay in our hotels.

In accordance with the law, we will be able to verify the accuracy of the information by inspecting your personal document.

During your stay, we can monitor when your hotel card or bracelet was used to access the room and other areas that are accessible through identification with a card or a bracelet. We process this information solely for ensuring the safety of our guests and staff when we specifically warn you about this beforehand, as well as for invoicing the services (e.g. entrance to the swimming pools, saunas, etc.).

In some areas of the LifeClass hotels, a video surveillance system is installed for your safety. There are notifications about the existence of the video surveillance system upon entering each video surveillance area. The notification also indicates where to obtain additional information about the video surveillance in a location (for example, how to access the recordings, the timit limit of each recording, and so on). For general information about the video surveillance system, you can also write to us at: gdpr@lifeclass.net.

If you have subscribed to our e-newsletter you might have allowed us to use the information regarding your bookings for creating the tailored offer for you. You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.


The personal data operator: Istrabenz Turizem d.d., Obala 33, 6320 Portorož.

Authorized person for the protection of the personal data: Info hiša d.o.o., Likozarjeva 14, 1000 Ljubljana.
Email: dpo@lifeclass.net

The legal basis for the processing of the personal data: accommodation contract or use of service (6(1)b) of the General Regulation), partly because this is operator's legal obligation (6(1)c) of the General Regulation). If the individual refuses to provide the information, the conclusion of the contract is not possible. Based on its own legitimate interest (Article 6(1)f) of the General Regulation), the operator also processes personal data for planning the work process, inventories and capacities, and improving supply and optimizing services.

User categories: marketing tools providers, outsourcers of used services. Users process personal data exclusively in accordance with the instructions and under the control of the operator.

Time limit: maximum 5 years after the accommodation.

Individual rights: access to data, correction, portability to a limited extent, deletion, processing restrictions and appeal. The rights can be enforced by a written application sent to the operator's address, or by email to gdpr@lifeclass.net. You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.

In relation to the protection of personal data, an appeal or report can be made against the conduct of the operator with the Information Commissioner of the Republic of Slovenia (more information: www.ip-rs.si).

If you book a medical or wellness program at Terme Portorož, or at the Center for Aesthetics and Anti-Aging or the Medical Center

Medical and wellness programs in Terme Portorož are designed holistically and therefore require us to get to know you as much as possible and gain all the information about your health, habits and lifestyle. Specialists from the Medical Center and the Center for Aesthetics and Anti-Aging can provide quality and safe services only if they have information about your health status. We will only ask for the information that is crucial for providing the best and safe quality and care for the chosen treatments and programs. We will use the information that you trust us with exclusively for the needs of your treatment or therapy. If you are in doubt about why we asked a certain question, please voice your concerns and we will be happy to provide you with the answers.

In some areas of the LifeClass hotels, a video surveillance system is installed for your safety. There are notifications about the existence of the video surveillance system upon entering each video surveillance area. The notification also indicates where to obtain additional information about the video surveillance in a location (for example, how to access the recordings, the timit limit of each recording, and so on). For general information about the video surveillance system, you can also write to us at: gdpr@lifeclass.net.

During your stay, we can monitor when your hotel card or bracelet was used to access the room and other areas that are accessible through identification with a card or a bracelet. We process this information solely for ensuring the safety of our guests and staff when we specifically warn you about this beforehand, as well as for invoicing the services (e.g. entrance to the swimming pools, saunas, etc.).

If you have subscribed to our e-newsletter you might have allowed us to use the information regarding the booked services (which services you booked in the past and when but not the personal information entrusted to us while receiving a treatment or a program) for creating the tailored offer for you. You can unsubscribe from e-newsletters at any time by clicking on the unsubscribe link in the received LifeClass newsletters.


The personal data operator: Istrabenz Turizem d.d., Obala 33, 6320 Portorož.

Authorized person for the protection of the personal data: Info hiša d.o.o., Likozarjeva 14, 1000 Ljubljana.
Email: dpo@lifeclass.net

The legal basis for the processing of the personal data: contract of service use (6(1)b) of the General Regulation), partly because this is necessary to ensure medical care or therapy (Article9(2)h of the General Regulation). If the individual refuses to provide the information, the conclusion of the contract is not possible nor is it possible to provide medical care or therapy. Based on its own legitimate interest (Article 6(1)f) of the General Regulation), the operator also processes personal data for planning the work process, inventories and capacities, and improving supply and optimizing services.

User categories: health spa management tools providers, outsourcers of used services. Users process personal data exclusively in accordance with the instructions and under the control of the operator.

Time limit: 5 or 15 years since the executed service (latter in case of exercising the rights of health insurance).

Individual rights: access to data, correction, deletion, withdrawal of consent to a limited extent or objection, processing restrictions and objection. The rights can be enforced by a written application sent to the operator's address, or by email to gdpr@lifeclass.net. You can unsubscribe from e-newsletters (appeal) at any time by clicking on the unsubscribe link in the received LifeClass newsletters. The enforcement of rights in relation to the protection of personal data does not affect the rights of patients in accordance with the Patients' Rights Act.

In relation to the protection of personal data, an appeal or report can be made against the conduct of the operator with the Information Commissioner of the Republic of Slovenia (more information: www.ip-rs.si).

Cookies

What are cookies?

Cookies are small text files that most websites store in users' browsers to access the Internet to identify the individual devices that users have used in accessing their settings (language, currency, resolution, etc.) and other access characteristics (connection speed, type of web browser and its settings, etc.). Saving cookies is under the complete control of the browser used by the user at the time. You can restrict or completely disable cookie settings in your browser settings. This may prevent you from taking full advantage of the website.

This website uses functionality and advertising cookies.

Functionality cookies are required for the proper functioning of the website (e.g. video and audio content) and for the website analytics. The cookies are set when you perform any action on a website that is activated by clicking on simple links. For these cookies, we do not need to obtain your consent under the GDPR regulation. If you have completely disabled all cookies in your browser, you may not be able to browse our site. All necessary cookies are our own cookies (i.e., "first party cookies"), which we have set up so that the user's IP addresses are automatically hidden.

Whenever stated in the table below, processing of personal data through cookies is handled by external contractors (cookies are kept with them). In case of transit to countries outside the EU, the country is also listed and the safeguard is applied.

Functionality cookies are:

Name
Purpose
Time limit
External contractor
_test_cookie
Verifies if th user’s browser supports cookies
session
.doubleclick.net (Google Inc., USA, Privacy shield)
ASP.NET_SessionId
Anonymous maintains a session for the user
session
/
_utma
Statistics of website views
2 years
Google Analytics (Google Inc., USA, Privacy shield)
_utmb
Statistics of website views
session
Google Analytics (Google Inc., USA, Privacy shield)
_utmc
Statistics of website views
30 minutes
Google Analytics (Google Inc., USA, Privacy shield)
_utmz
Statistics of website views
6 months
Google Analytics (Google Inc., USA, Privacy shield)
_ga
Statistics of website views
2 years
Google Analytics (Google Inc., USA, Privacy shield)
_gid, _gat, _gat_UA-39690628-1, _gcl_au
Statistics of website views
1 day
Google Analytics (Google Inc., USA, Privacy shield) and phobs.net (Croatia)
_ayl_visitor
Native advertising measurement – individual anonimous tracking
30 days
Adyoulike
_AVESTA_ENVIRONMENT
This cookie is used when an user is subscribing to the mailing list – it is used on the Mailchimp landing page
session
Mailchimp
_ VISITOR_INFO1_LIVE
A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.
8 months
YouTube (Google Inc., USA, Privacy shield)
_GPS
Registration of a unique tracking ID by geographic location
session
YouTube (Google Inc., USA, Privacy shield)
_YSC
Registration of a unique ID for movie viewing statistics
session
YouTube (Google Inc., USA, Privacy shield)
_PREF
Registration of a unique ID for statistics on user's video views through various websites
8 months
YouTube (Google Inc., USA, Privacy shield)

Advertising cookies allow us to show you advertisements that interest you, to play ads in your language and to make sure the same ads do not repeat too often. You can delete or disable these cookies at any time in your browser settings without any consequences for other web site functionality.

Advertising cookies are:
Purpose
Time limit
External contractor
_IDE
Measuring ad performance and showing targeted ads to the user.
1 year
Doubleclick.net (Google, Inc. USA, Privacy Shield)
1P_JAR, NID, DV
Showing targeted ads to the user.
Google, Inc. (Google Inc., USA, Privacy Shield)

Where and how can I assert my rights regarding the personal data?

While some rights can be asserted directly in your user profile, others can only be asserted by a written application sent to the address of the operator, or by e-mail to gdpr@lifeclass.net. If you have accepted the use of advanced cookies, you can manage them in your browser.

Which rights regarding the processing of the personal data can be asserted depends on what kind of contact you have with us. You can always read more about your rights for specific situations on this site.

For assistance in asserting your rights, you can also contact our Data Protection Officer (DPO), reachable at: dpo@lifeclass.net.

The authorized data protection officer (DPO)

Istrabenz Turizem d.d. carefully selected the authorized data protection officer and appointed the company Info hiša d.o.o., which brings together legal and IT professionals with many years of experience in the field of personal data protection.

You can contact the authorized data protection officer at any time with additional questions regarding the processing of personal data by LifeClass Hotels & Spa, Portorož, Slovenia to assist you in asserting your rights regarding your personal data or for other information and potential doubts of proper handling of your personal data.

Info hiša d.o.o., Likozarjeva 14, 1000 Ljubljana, Slovenia
Email: dpo@lifeclass.net
Phone: +386 1 23 55 036

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