Collect moments, unlock rewards.
Enjoy priceless moments
Join the Moments @ LifeClass Loyalty Program. You will be rewarded for every visit to our hotels, wellness centres, restaurants, and bars. Collect points and unlock exclusive benefits that will enrich your stay.
Why become a member of the Loyalty Program?
How does the loyalty program work?
Fill out the online form and join the Moments @ LifeClass Loyalty Program to make your stay even more special.
Book your holiday, relax at Terme Portorož, and treat yourself to a culinary experience in our award-winning restaurants and bars.
The more points you collect, the more credit you can use on your next visit. Check your points balance and credit value.
Loyalty program levels
|
FIRST Moments
|
SPECIAL Moments
|
PREMIUM Moments
|
|
|---|---|---|---|
| Number of points | 0 - 39.999 | 40.000 - 79.999 | 80.000 and more |
| Welcome points | 2.400 | ||
| Participation in prize draw (for new members) | [k] | ||
| Welcome surprise on arrival | [k] | [k] | [k] |
| Birthday surprise | [k] | [k] | [k] |
| Benefits at Terme Portorož | [k] | [k] | |
| Culinary benefits | [k] | [k] | |
| Access to pools on departure day | [k] | [k] | [k] |
| Additional benefits with local providers | [k] | [k] | [k] |
| Room upgrade* | [k] | [k] | |
| Late check-out * | by 12 PM | by 12 PM*** | |
| Breakfast in room (once per stay) | [k] | ||
| Towel, bathrobe and slippers | [k] | ||
| Use of sunbed and umbrella at Meduza beach | [k] | ||
| Welcome for pets | [k] | [k] | |
| Salt room therapy * | [k] | [k] | |
| Use of baby cot ** | [k] | [k] |
* Subject to availability.
** Guest notifies upon booking.
*** Late check-out is possible until 4 PM, arranged upon booking and subject to availability.
Frequently Asked Questions
Join by filling out the online form with your information. After a successful registration, you will receive a confirmation and your membership number by email.
After a successful registration, you will receive a confirmation and your membership number by email. There is no physical card.
You can find your membership number on the last invoice you received at the end of your stay. If you no longer have it, contact us via:
- email from your registered address to moments@lifeclass.net,
- phone call to +386 5 692 9001 from your registered mobile number.
Points and credit are valid for two years from the date of acquisition. After this period, they are deleted from the system.
Points are earned for services charged to your room during your stay and paid on the final bill. You must identify yourself with your membership number at payment.
Points are only awarded for bookings made via our website or reservation centre. Points are not awarded for bookings through intermediaries (e.g., travel agencies, coupon portals, operators, agents, Booking.com, Expedia.com, etc.).
You earn 16 points for every euro spent. Points are awarded for all types of overnight stays and pension and non-pension services (e.g., sauna access, massages, cosmetic and beauty services, catering, etc.).
Points are not awarded for: tourist tax and registration fees, tips, gift vouchers, transfers, car washing services, services paid with loyalty credit or gift vouchers, event expenses (conferences, seminars) if paid by legal entity.
For every 400 points collected, you receive €1 credit. Credit can be used as a discount for up to 99% of the final invoice. It cannot be used for services with 0% VAT.
No, credit cannot be paid out. It can only be used as a discount on future purchases.
You can check your balance:
- by logging into your personal profile,
- at hotel reception desks,
- via email from your registered address to moments@lifeclass.net,
- by calling +386 5 692 9001 from your registered mobile number,
- on the last invoice issued when paying for services.
