General terms and conditions of the LifeClass loyalty programme

1 General provisions
2 Approach and membership
3 Benefit period
4 Accumulation of points and their validity
5 Membership levels
6 Using points, credits and other benefits
7 Informing loyalty programme members of their points balance and credit value
8 Communication with members
9 Claims and complaints
10 Abuse of membership
11 Permanent or temporary restriction of loyalty programme membership
12 Processing and Protection of Personal Data
13 Final provisions

These General Terms and Conditions define the Moments@LifeClass loyalty programme (hereinafter referred to as the: loyalty programme), which is owned and operated by Istrabenz Turizem d.d., Obala 33, 6320 Portorož (hereinafter referred to as the: operator). Membership of the loyalty programme is subject to these General Terms and Conditions. By accepting these General Terms and Conditions, the individual enters into the loyalty programme membership agreement, thereby accepting these General Terms and Conditions and their application, and thereby also becoming a member of the loyalty programme (hereinafter referred to as: member).

The loyalty programme is designed to reward loyal guests and create a long-term relationship with them.

1 General provisions

The loyalty programme is a programme to reward the loyalty of end-users of services. Membership is free of charge and granted to natural persons over 18 years of age.

The LifeClass trademark is owned by Istrabenz Turizem d.d. It is protected by the Slovenian Intellectual Property Office under the registration numbers 201070306 and 200470125.

Benefits received by a member under the loyalty programme are not subject to taxation under the Income Tax Act (Article 19(7) of the Income Tax Act). According to Article 19(7) of the Income Tax Act (ZDoh-2), benefits received by a natural person in the purchase of goods or services, including the occasional receipt of additional goods or services, are considered as non-taxable income, provided that such benefit is available to all customers on equal terms and is not related to the natural person's employment or activity.

The General Terms and Conditions are governed by the legislation of the Republic of Slovenia. Any disputes that cannot be resolved between the two parties related to the loyalty programme will be settled on an individual basis. The Court of Koper shall have jurisdiction over any disputes that cannot be settled amicably between the parties.

In no event shall the operator be liable for:

• loss, misdirection or delay in receiving any materials, communications or rewards;
• theft or unauthorised use of loyalty points or credits and other benefits that is beyond our control;
• any acts or omissions by third parties; or
• any published errors relating to the loyalty programme, any pricing or typographical errors, errors in the description of the programme, errors in the description of the partners, and errors in the allocation or withdrawal of points and credits; the operator shall have the right to correct errors without notice.

2 Approach and membership

Membership in the loyalty programme is conditional on a declaration of membership.

The declaration of membership is a form to be completed and signed by a loyalty programme member, thereby giving his/her consent to these General Terms and Conditions and to membership of the loyalty programme. The completed and signed declaration of membership constitutes the contract between the loyalty programme holder and the loyalty programme operator. Membership shall take effect on the date indicated on the declaration of membership.

Membership of the loyalty programme is free of charge.

Any natural person who is 18 years of age or older and meets the conditions set by the loyalty programme operator may become a loyalty programme member. Each natural person is only entitled to one membership. In the event that a person attempts to obtain more than one membership, the operator reserves the right to irrevocably delete the duplicate application.

Legal entities and sole traders, groups, associations, and other forms of legal entities, both private and public, are exempt from this loyalty programme and cannot earn points based on invoices, even if they are issued in the member's personal name.

The person must fill in the declaration of membership available on the website correctly and completely at the time of applying for the membership.

By signing the declaration of membership, the person confirms that he/she is aware of and fully agrees to the applicable General Terms and Conditions and the rules of the loyalty programme.

The operator will process the membership and enrol the person in the loyalty programme within two working days of receipt of a duly and fully completed enrolment form. Membership and the accumulation of loyalty points is valid from the date of joining the loyalty programme.

The operator reserves the right to refuse membership if all the conditions for membership are not met.

The loyalty programme operator shall not be liable for any member or any act committed in connection with the loyalty programme, except for errors related to the addition and withdrawal of loyalty points and credits to a member's account. The operator shall not be liable for any damages, nor can it guarantee the operation of the service in the event of the outage of the network of the contractual partners, power failure or other technical malfunctions that may temporarily interfere with the operation of the service, nor for any damages resulting from such extraordinary events or force majeure.

2.1 Member identification

Upon submission of a duly completed declaration of membership, the member will receive a unique identification number. The ID number is the digital instrument through which the loyalty programme operator identifies the member, attributes the reservation, purchase, points, balance and other activities. The ID number is used to identify the loyalty programme member at all physical points of sale of the operator.

2.2 Transfer, suspension and termination of membership

Members may terminate their membership of the loyalty programme at any time. This is done by cancelling the membership in writing and requesting that the controller stops using, processing, and storing his/her personal data for direct marketing purposes. A member may submit a written revocation of membership

1. to Istrabenz Turizem d.d., Obala 33, 6320 Portorož,
2. to moments@lifeclass.net from the member's registered e-mail address.

In order to transfer, suspend or terminate a membership, the member must always identify him/herself and provide his/her ID, and the operator may additionally verify the member's identity.

Membership will expire 30 days after receipt of the withdrawal declaration, the entire member profile will be deleted, loyalty points and unused credits will be deleted, and all personal data collected about the member will be erased.

Points and memberships are the property of the operator. Upon termination of membership for any reason, all unused loyalty points will be deleted and the member's right to membership of the loyalty programme will cease.

Membership may also be terminated by the operator for a member who has not made any transaction for more than 5 years.

In the event that a member terminates his/her membership, or in the event of termination by the operator, the member may reapply for membership at any time and be placed as a new member in the basic level of the loyalty programme.

Membership, points and credits in the loyalty programme are transferable only between immediate family members (spouse, non-martial partner, parents, children). Points and credits can be transferred between two accounts using the prescribed form. It must be fully completed and signed by the member who is giving/transferring his/her points and credits to another member.

In the event of the death of a member, any unused points may be transferred to the account of their immediate family member of the deceased, who may complete the form referred to in the previous paragraph in the name of the deceased. The transfer may be made within twelve (12) months of receipt of notification of the death of the member. The use of credits in cash value or payment of credits is not possible.

3 Benefit period

The benefit period is the period during which a member has the opportunity to accumulate loyalty points and use credits in the manner set out in the Terms and Conditions. Points and credit are valid for 2 years from the date of acquisition. After this time, points and unused credits will be deleted from the system. This also ends any possibility of claiming benefits.

4 Accumulation of points and their validity

Membership of the loyalty programme is a condition to start accumulating loyalty points. The member receives loyalty points for the services recorded on the room and paid on the final invoice upon departure. The credits can be used on subsequent stays. To earn loyalty points, members must identify themselves with their number when paying for services.

Members receive welcome points when they register for the loyalty programme and can use their credits based on the welcome points balance after 24 hours.

For every euro spent, a member receives 16 points. Points will be credited for the purchase of all types of overnight stays, as well as boarding and non-boarding services (e.g. pool passes, saunas, massages, beauty and cosmetic services, catering services) of normal value for personal use and for the use of immediate family members.

A member may earn points for multiple rooms and for consumption related to those rooms, provided that the member is also the invoice payer or is listed as the invoice holder.

A member may request a subsequent crediting of points for a paid invoice, should this be due to an error or technical problem on the part of the operator. A member may exercise this right within 30 days after payment has been made by providing a copy of the invoice that is the subject of the request. If these conditions are not met, the operator reserves the right not to consider the member's request.

Points will not be credited for subsequent purchases:

• tourist tax and registration fee,
• tips,
• gift vouchers,
• transfer service,
• car washing service,
• services paid for with your loyalty programme credits,
• services paid for with a gift voucher,
• expenditure on hospitality, meetings, seminars, conferences and other services in support of business events if the person paying for these events is a legal person.

Also, the member cannot earn points for bookings made through intermediaries (e.g. travel agents, voucher providers, tour operators, sales agents, online booking systems such as Booking.com, Expedia.com, etc.), nor for any additional services or purchases made during such stays (e.g. massages, wellness services, food and beverage consumption, additional meals or other extra services), regardless of the payment method or whether such services were paid directly to the operator.

Points cannot be earned for invoices issued to reimburse a member for “no-show” charges (i.e. in cases where a member books a room and then does not use it, and does not cancel the stay in time). However, points may be awarded if the previously booked accommodation is shortened. In this case, the points are credited to the member for the part of the accommodation actually paid for.

Loyalty points can also be earned for non-purchase activities. A member may earn points by actively engaging in the process of improving the offer, by participating in guest satisfaction surveys and sweepstakes, and through other activities if they are part of the loyalty programme on the operator's digital platforms.

The operator may change, remove, or add new points accrual options, membership levels and benefits, and shall notify loyalty programme members in a timely manner by means of an announcement.

A member can only earn points for personal purposes (for himself/herself and his/her immediate family).

Points and credits cannot be exchanged for cash or other forms of rewards. Rewards must be used in accordance with these General Terms and Conditions.

Benefits are not transferable to third parties.

The operator reserves the right to withdraw any incorrectly or incorrectly earned points from a member's account at any time without prior notice.

5 Membership levels

The loyalty programme consists of three membership levels: First Moments, Special Moments, and Premium Moments.

Membership levels differ in the benefits available to members. Members can view the current benefits for each level at www.lifeclass.net.

Membership at each level depends on the member's consumption. The initial membership level is First Moments, which is automatically included for every new loyalty programme member upon registration. Members who reach 40,000 points are promoted to Special Moments and members who reach 80,000 points are promoted to Premium Moments. A member must reach a specified number of points before the expiry of the points in order to progress to a higher level. To maintain the level achieved, the member must maintain the number of points set for the level. Otherwise, the member is assigned to a lower level.

All purchases for which points are awarded are taken into account for the total value of the sum, which is the basis for qualifying for one of the three levels of membership.

6 Using points, credits and other benefits

A member can use the accumulated credits in the form of a discount on the purchase of services and products from the regular offer, up to a maximum of 99% of the final invoice value. The credit cannot be used for services where VAT is 0%.

For every 400 points earned, the loyalty programme member receives a EUR 1.00 credit.

Special offers are exclusive to members and are limited in time. Members will be informed of the benefits of the special offers by e-mail and via the website.

The benefits of being a loyalty programme member may vary and may differ from time to time. Benefits can be:

• general for all members;
• tailored to specific groups of members, depending on the demographic or geographical data of the members;
• individually tailored to the member based on demographic and transactional data derived from membership.

7 Informing loyalty programme members of their points balance and credit value

Any member can check their points and credit balance at any time. They can check the number of points they have accumulated

• upon arrival at all hotel reception desks,
• by sending an e-mail to moments@lifeclass.net from the member's registered e-mail address,
• by calling the reservation service on 00386 5 692 9001 from the member's registered mobile number,
• on the last invoice issued upon paying the payment of services.

To check points and credit balance, members must always identify themselves and provide their ID number.

8 Communication with members

The loyalty programme operator shall inform members of the loyalty programme by e-mail and other electronic channels, the website www.lifeclass.net, and by physical mail.

The member is obliged to notify any change in his/her contact details within 30 days of the change occurring by one of the methods provided for in Section 2.2. The operator accepts no liability for any damage resulting from the use of unsolicited contact details.

Loyalty programme communications mainly include:

• information on membership status, points balance, credit and validity;
• informing about membership rights and how to redeem credit balance;
• information on how to earn points;
• informing on other legal and technical issues linked to the membership;
• providing tailored offers, benefits and invitations to events that the operator, on the basis of membership, anticipates will be of interest to the member;
• general advertising content about offers and events;
• invitations to complete satisfaction, customer experience, or service-specific surveys (opinion surveys).

The operator communicates with the member approximately four times a year, or more if necessary, via the channel of their choice (regular notifications). The member can also obtain information by calling the reservation service or by sending an e-mail to moments@lifeclass.net, using his/her ID number and identifying him/herself in the appropriate way. The operator may require the use of a registered e-mail address or mobile number to access or manage data related to an individual member.

The operator shall not be liable for any discrepancies between the member's expectations and the personalised offers, benefits and invitations.

A member may opt out of receiving regular notifications at any time by following the instructions in the message received or in accordance with the section on Processing and Protection of Personal Data.

9 Claims and complaints

All types of complaints or claims are resolved exclusively in writing, either at the hotel reception or by at e-mail moments@lifeclass.net or to Istrabenz Turizem d.d., Obala 33, 6320 Portorož. Complaints related to a particular transaction, appeals, and any other disputes that may arise in relation to membership shall be resolved by the relevant department of the operator. The operator shall comply with all applicable rules in force in the resolution of complaints.

Complaints relating to the crediting of points for paid invoices must be made by the member within 30 days of the date of issue of the invoice for the paid consumption which is the basis for the crediting. After this period, the operator reserves the right to refuse to resolve the complaint. Complaints can only be filed on the basis of proof of purchase (copies of invoices), which must be provided by the member.

10 Abuse of membership

In the event that a member detects misuse of his/her account, he/she must immediately inform the operator. This can be done by sending a message with the information to moments@lifeclass.net or by calling the reservation service. The terms of communication with members shall apply mutatis mutandis to the reporting of abuse.

The operator will check the abuse and inform the member of the appropriate solution.

11 Permanent or temporary restriction of loyalty programme membership

The operator reserves the right to temporarily or permanently restrict membership of the loyalty programme in cases where:

• the member violates applicable law and/or the provisions of these General Terms and Conditions, or attempts to do so or to facilitate the violation of these General Terms and Conditions by another person;
• there are objectively justified reasons related to the security of the membership;
• there is a suspicion of unauthorised or fraudulent membership. The operator reserves the right to monitor the member's operations and to monitor suspicious transactions in order to prevent abuse.

12 Processing and Protection of Personal Data

In the context of the loyalty programme, the operator processes members' personal data on the basis of

1. their membership in the club (6(1)(b) GDPR), which constitutes a contractual relationship for mandatory data, or
2. consent (6(1)(a) GDPR), for optional data

and in accordance with these General Terms and Conditions and the Legal Notice of www.lifeclass.net.

In the implementation of the loyalty programme, the operator collects and processes members' personal data, data on bookings, purchases and use of services, and the use of credits, for the purpose of calculating and allocating points, informing members of their points balance, discounts and other benefits offered.

To join the loyalty programme, a person must provide the operator with his/her personal data: first name, surname, date of birth, residential address, and mobile phone number or e-mail address (at least one of the latter).

In addition to the mandatory data, a person may voluntarily provide the loyalty programme operator with non-mandatory data when signing up for the loyalty programme.

If the person gives consent to profiling, the operator also processes data on products purchased, services provided, payment, use of benefits, time and place of purchase, payment methods, credit, points collected and other benefits. If the individual does not provide the relevant consent for such processing, the loyalty programme operator processes this data anonymously to analyse and study purchasing habits for the purpose of optimising the offer and increasing customer satisfaction. In this case, the operator does not offer personalised offers and services to the person.

If the personal data provided by the loyalty programme member in his/her membership declaration changes, the member must notify the operator of the changes within 30 days of the change occurring, as follows:

1. by writing to Istrabenz Turizem d.d., Obala 33, 6320 Portorož,
2. by sending an e-mail to moments@lifeclass.net,
3. at hotel reception desks.

The individual provides his/her personal data necessary for membership in the loyalty programme on the basis of a contract, and the rest on the basis of consent. Upon termination of membership or withdrawal of consent, personal data will no longer be used. The member may withdraw his or her consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent up to the time of withdrawal.

The member has the right, under the conditions and in accordance with the legislation in force at any time, to request access to, rectification, erasure or restriction of the processing of his/her personal data. He/she shall also have the right to object to processing or to request the transfer of his personal data.

The operator treats personal data with particular care and prevents unauthorised persons from gaining access to personal data and therefore reserves the right to identify the member.

Personal data is accessible only to authorised persons. The operator has personal data processing contracts with processors who ensure the operation of the loyalty programme (e.g. operators of the booking system, website and mobile app, etc.).

The operator shall process the personal data until the purpose of the processing has been fulfilled, until the member's consent has been withdrawn, or within the limitation periods for the obligations that may arise from the processing of the personal data.

The operator will retain the member's personal data for the general limitation period (5 years after the end of the calendar year) following termination of membership.

The member may at any time contact the Data Protection Officer for assistance in exercising his or her rights concerning personal data or in the event of any doubts concerning the correctness of the processing of personal data (access to personal data, rectification, erasure or restriction of personal data, the existence of a right to object to processing and the right to data portability) by the operator: Info hiša d.o.o., Likozarjeva ulica 14, 1000 Ljubljana, e-mail: dpo.lifeclass@info-hisa.si.

A member may lodge a complaint regarding the processing of personal data with the supervisory authority, which is the Information Commissioner, Dunajska cesta 22, 1000 Ljubljana.

For more information on the processing of personal data, see the Legal Notice at www.lifeclass.net

13 Final provisions

These General Terms and Conditions are valid from May 26, 2025 onwards.

The General Terms and Conditions and any amendments and supplements are published on the website www.lifeclass.net.

Terms and conditions not covered by this document are subject to the Lifeclass General Terms and Conditions. In the event of a conflict, the contents of this document shall prevail over the contents of the General Terms and Conditions.

The loyalty programme operator reserves the right to make changes and amendments to these General Terms and Conditions at any time and without prior notice. Members will be informed of any changes on the website www.lifeclass.net and will be considered to be aware of any changes. The amendment to the General Terms and Conditions shall enter into force on the date of its publication on the website, but shall apply after 10 days of its publication. If the member does not withdraw from membership within 10 days of publication, he/she shall be deemed to have accepted the General Terms and Conditions.

The operator may terminate or end the loyalty programme at any time by giving six months' notice to all members and may replace the existing loyalty programme with a similar loyalty programme immediately upon notice to members. In this case, the member may not be eligible to collect and use the benefits. If the loyalty programme is terminated, all points and unused credits will be deleted without any obligation or liability on the part of the operator. The programme may be cancelled in whole or in part.